Return
Not satisfied? No problem!
We are here for you
We're really sorry if you're not completely happy with your purchase. Your satisfaction is important to us, and we want you to keep only the items that meet your expectations.
Easy returns
You can of course return your items as long as:
- They were not worn
- They are undamaged
- The label is still attached
We understand that sometimes things don’t fit or just aren’t what you expected – that's perfectly fine!
Important for Custom-Made Items
Please note that we cannot accept returns on custom-made clothing, as these pieces are made specifically for your body.
But: If something doesn’t fit perfectly, we’ll find a solution together – we’ll happily adjust the piece for you!
How to return
1. Contact us: Since returns are not automated yet, we kindly ask you to get in touch with us. Send us an email at fauna@fauna-design.com to initiate the return.
2. Return label: We’ll send you a return label, so you can send the package back to us at no extra cost.
3. Packaging: Pack the item securely in the original packaging and include the delivery note or a note with your order number.
4. Return: Attach the return label to the package and send it back.
Refund
Once we receive your return, we'll refund you within a few days using the original payment method. You don't need to do anything else.
Questions or problems?
If you need support or have any questions about returns, just contact us – we'll be happy to help!